Shipments and returns
Once your order is processed, we deliver within 3-4 working days across the world for FREE for all orders above 200 USD. Deliveries are done between 9:00am and 8:00pm Saturday-Thursday. We always endeavor to deliver on time but sometimes delays are inevitable and we will notify you of the same beforehand. All deliveries are subject to stock availability.
Placing Orders and Payment Options
There are Two main options for payment:
Credit Card Payments
- Shipping Address Details
At the time of placing the order, customers are encouraged to put accurate address details to ensure delivery on time. We will deliver the goods to the premises you specify on your order. It is recommended that you are present to accept delivery of your order.
If you change the delivery address once the goods have been dispatched to you, we reserve the right to pass on any extra charges made by our carriers for redirecting your delivery. Delivery times may also change and this will be notified to you beforehand.
Customers will be asked to sign for the goods upon delivery. Once delivered and signed for, no claim of damaged goods will be accepted. Photo identification may be needed in some cases to accurately verify the receiver.
The following forms of ID are accepted:
- Original & Valid National ID
- Original & Valid Driving License
- Original & Valid passport
In addition, if either “Credit Card on Delivery”, or “Credit Card Online” are selected as the payment methods then the details on the photo ID should exactly match that of the credit card used to make the purchase.
cartiac.com will NOT deal or provide any services or products to any of OFAC sanctioned countries in accordance with the law of UAE
Warranty and Returns
All items come with a 12-month manufacturing warranty from date of purchase unless stipulated otherwise in the product information, or in the Terms and Conditions mentioned below.
The “Clearance” sectionAll items in the “Clearance” section come with a 3-month manufacturing warranty from date of purchase unless stipulated otherwise in the product information.
If you wish to return any item for an exchange, you can do so within 7 days upon receiving the item. The item should be completely UNUSED and with the original packaging along with any parts or accessories. We offer a one-time replacement only. The replacement item/s will be dispatched after the original item/s are received. Return Policy is only applicable in UAE.
NO RETURN NO REFUND FROM ANY OTHER COUNTRY EXCEPT UAE.
DOA and Faulty Goods
If you find that there is a manufacturing fault with the device then please contact us and mention the complete details of the fault. If the product is Dead On Arrival (DOA) within the first 7 days after receiving delivery then we will come to collect the defective unit within 5 working days and arrange for a replacement where possible. Alternatively, you can drop the product off at our premises. In either case, you will be asked for your original invoice and proof of ID. Replacements will only be given once the defective product has been checked and approved as a DOA item. We will take the appropriate action to either repair or replace the product depending on the nature of the problem. You cannot return an item if its tampered or if it is in non-sellable condition. NO RETURN NO REFUND FROM ANY OTHER COUNTRY EXCEPT UAE.